Terms & conditions
These Terms and Conditions apply to all transactions between The Gallery (International) Limited (The Company) and you, the customer. They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions from time to time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by Scottish law and are subject to the non-exclusive jurisdiction of the Scottish courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been despatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
PRODUCTS - Hand finished/acrylic goods are subject to variation in tone, material, brushstroke, and each one is unique
From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
Terms & Conditions of using recurring payments(including how to cancel, frequency of payments, length of payment terms)
Delivery is currently free as part of our ongoing promotion.
We can deliver most pictures to most addresses in the UK Mainland, although some exclusions apply*
Free pickup is available at any of our stores. Please choose this option at checkout.
With the exception of the Mini Gallery products we cannot deliver pictures containing glass outside the UK Mainland or to the following counties:
Sutherland, Caithness, Ross & Cromarty, Western Inverness-shire and Argyll.
This applies to the entire Liquid Art range. In many other cases we can replace sheet glass with safety glass (perspex), in order to ship to the above counties and offshore. Please call or email for confirmation.
We reserve the right to ship with safety glass for certain other deliveries.
Courier Delivery Service
Please be aware that delivery by courier is to your front door. It is up to you to ensure that (particularly in the case of heavier items), you are able to move the goods from your doorstep into your house.
No claims will be accepted for inconvenience, loss etc. caused by unexpected or unavoidable delays in delivery (see Delivery Times)
Art and Pictures
Delivery times are Monday to Friday between 9am and 6pm. No morning or afternoon deliveries can be specified. You will be advised in advance if we cannot meet the delivery schedule.
All delivery dates and times quoted are approximate as we use third party courier companies. While we make every effort to accommodate customer requests, no guarantee of time can be given.
IMPORTANT – ON RECEIVING YOUR GOODS
Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as *goods unchecked*
If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED BOXES. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.
Faulty goods must be notified within 24 hours of receipt.
All products sold on our website are, by definition, 'Bespoke' and as such, return of goods are at the discretion of the seller.
WE RECOMMEND YOU KEEP THE ORIGINAL PACKING/BOXES THAT YOUR PRODUCT ARRIVED IN. WE CANNOT ACCEPT A RETURN IF THE PICTURE IS NOT SAFELY AND SECURELY PACKAGED IN THE ORIGINAL PACKAGING.
If The Gallery accepts a return, it is the responsibility of the customer to return the goods back to us “as new”, via an insured trackig service. Returns are to: The Gallery, Unit 54, Gyle Shopping Centre, Gyle Avenue, S. Gyle Broadway, Edinburgh, EH12.
In exchange for returned goods The Gallery will offer an alternative product, or issue a credit note, redeemable up to one year from date of return.
These terms and conditions do not affect your statutory rights.
PLEASE NOTE THIS RETURN POLICY IS ONLY APPLICABLE TO ON-LINE ORDERS - WHICH FALL UNDER THE CUSTOMER CONTRACTS (FORMERLY DISTANCE SELLING) REGULATIONS - AND NOT TO ORDERS PLACED IN-STORE. PLEASE CONSULT THE RETURNS POLICY DISPLAYED IN OUR SHOPS OR STANDS FOR IN-STORE ORDERS .
In the unlikely event that we cannot replace or repair a damaged or faulty product, or if you have placed an order which we are unable to fulfil (see Restrictions), refunds will be processed in one of the following ways:
- PayPal payments: refund directly into your PayPal account
- Worldpay Payments: as we do not retain your card details, we can refund payments made through our Worldpay portal as follows:
a) over the telephone (at a time convenient to you, the customer)
b) same day BACS transfer to your bank account