Delivery is currently free as part of our ongoing promotion.
We can deliver most pictures to most addresses in the UK Mainland, although some exclusions apply*
Free pickup is available at our store. Please choose this option at checkout.
With the exception of the Mini Gallery products we cannot deliver pictures containing glass outside the UK Mainland or to the following counties:
Sutherland, Caithness, Ross & Cromarty, Western Inverness-shire and Argyll.
This applies to the entire Liquid Art range. In many other cases we can replace sheet glass with safety glass (perspex), in order to ship to the above counties and offshore. Please call or email for confirmation.
We reserve the right to ship with safety glass for certain other deliveries.
Courier Delivery Service
Please be aware that delivery by courier is to your front door. It is up to you to ensure that (particularly in the case of heavier items), you are able to move the goods from your doorstep into your house.
No claims will be accepted for inconvenience, loss etc. caused by unexpected or unavoidable delays in delivery (see Delivery Times)
Art and Pictures
Delivery times are Monday to Friday between 7am and 8pm. No morning or afternoon deliveries can be specified. You will be advised in advance if we cannot meet the delivery schedule.
All delivery dates and times quoted are approximate as we use third party courier companies. While we make every effort to accommodate customer requests, no guarantee of time can be given.
IMPORTANT – ON RECEIVING YOUR GOODS
Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as *goods unchecked*
If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED BOXES. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.
Faulty goods must be notified within 24 hours of receipt.
All products sold on our website are, by definition, 'Bespoke' and as such, return of goods are at the discretion of the seller. If we do agree to the return of a product, we reserve the right to charge a re-stocking fee of 30% of the value of your purchase.
WE RECOMMEND YOU KEEP THE ORIGINAL PACKING/BOXES THAT YOUR PRODUCT ARRIVED IN. WE CANNOT ACCEPT A RETURN IF THE PICTURE IS NOT SAFELY AND SECURELY PACKAGED IN THE ORIGINAL PACKAGING.
If The Gallery accepts a return, it is the responsibility of the customer to return the goods back to us “as new”, via an insured tracking service. Returns are to: The Gallery, Unit G3, Silverburn Shopping Centre, 763, Barrhead Road, Glasgow, G53 6AG.
If a return of a bespoke product is accepted, in exchange for returned goods The Gallery will offer an online credit voucher, goods cannot be exchanged in store.
These terms and conditions do not affect your statutory rights.
PLEASE NOTE THIS RETURN POLICY IS ONLY APPLICABLE TO ON-LINE ORDERS - WHICH FALL UNDER THE CUSTOMER CONTRACTS (FORMERLY DISTANCE SELLING) REGULATIONS - AND NOT TO ORDERS PLACED IN-STORE. PLEASE CONSULT THE RETURNS POLICY DISPLAYED IN OUR SHOPS OR STANDS FOR IN-STORE ORDERS .
In the unlikely event that we cannot replace or repair a damaged or faulty product, or if you have placed an order which we are unable to fulfil (see Restrictions), refunds will be processed in one of the following ways:
- PayPal payments: refund directly into your PayPal account
- Stripe Payments: refund directly onto the card used to pay
Please note: refunds can take up to 30 days from receipt of returned goods to be processed.