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Delivery & Returns

Delivery Information

Delivery is currently free as part of our ongoing promotion.

We can deliver most pictures to most addresses in the UK Mainland, although some exclusions apply*

Restrictions

With the exception of the Mini Gallery products we cannot deliver pictures containing glass outside the UK Mainland or to the following counties:

Sutherland, Caithness, Ross & Cromarty, Western Inverness-shire and Argyll.

This applies to the entire Liquid Art range. In many other cases we can replace sheet glass with safety glass (perspex), in order to ship to the above counties and offshore. Please call or email for confirmation.

We reserve the right to ship with safety glass for certain other deliveries. 

Courier Delivery Service

Please be aware that delivery by courier is to your front door. It is up to you to ensure that (particularly in the case of heavier items), you are able to move the goods from your doorstep into your house.

No claims will be accepted for inconvenience, loss etc. caused by unexpected or unavoidable delays in delivery (see Delivery Times)

We bespoke make all of our artwork to order  

If your order is really urgent, and you  need an express service, please  give us a call on 0141 737 4258 or email sales@allartdirect.co.uk  and we will always strive to get you what you need when you need it - standard timescale are between 2-4 weeks depending on what you order, and where it is being shipped to

Once your artwork is ready, we use an express courier service, and have partnered with DPD and in some cases DHL,  ensuring you will receive tracking information all the way

Your artwork will be very carefully quality checked and extremely well packaged before shipping, please open and check your product thoroughly within 24 hours of arrival, because the good news is we have 24 hours insurance with the courier

You will receive an email & text from us with a tracking number. You can then track your picture on DPD which will be with you the following day.

Edge Sculpture

We hold most of the Edge Sculpture range in stock, and the product description will advise you of this prior to purchase, but most of the time, we will have it, these are shipped using an express DPD service, and you will receive it with a few days of ordering if you order at Friday, Saturday or Sunday, your order will be allocated and shipped early the following week

IMPORTANT – ON RECEIVING YOUR GOODS

Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as *goods unchecked*

If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED BOXES. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.

Faulty goods must be notified within 24 hours of receipt.

Returns

All products sold on our website are, by definition, 'Bespoke' and as such, return of goods are at the discretion of the seller. If we do agree to the return of a product, we reserve the right to charge a re-stocking fee of 30% of the value of your purchase.

WE RECOMMEND YOU KEEP THE ORIGINAL PACKING/BOXES THAT YOUR PRODUCT ARRIVED IN. WE CANNOT ACCEPT A RETURN IF THE PICTURE IS NOT SAFELY AND SECURELY PACKAGED IN THE ORIGINAL PACKAGING.

If The Gallery accepts a return, it is the responsibility of the customer to return the goods back to us “as new”, via an insured tracking service. Returns are to: Ecosse Fine Art, 14, Clydesmill Grove, Cambuslang Investment Park, Glasgow G32 8NL.

If a return of a bespoke product is accepted, in exchange for returned goods The Gallery will offer an online credit voucher, goods cannot be exchanged in store.

These terms and conditions do not affect your statutory rights.

PLEASE NOTE THIS RETURN POLICY IS ONLY APPLICABLE TO ON-LINE ORDERS - WHICH FALL UNDER THE CUSTOMER CONTRACTS (FORMERLY DISTANCE SELLING) REGULATIONS - AND NOT TO ORDERS PLACED IN-STORE. PLEASE CONSULT THE RETURNS POLICY DISPLAYED IN OUR SHOP FOR IN-STORE ORDERS .

 

Refund Policy

In the unlikely event that we cannot replace or repair a damaged or faulty product, or if you have placed an order which we are unable to fulfil (see Restrictions), refunds will be processed in one of the following ways:

 - PayPal payments:  refund directly into your PayPal account

 - Stripe Payments:  refund directly onto the card used to pay

Please note: refunds can take up to 30 days from receipt of returned goods to be processed.