Shipping & Returns

Delivery Information

Delivery costs will be shown when you are choosing your item, and is dependent -on order value. We can deliver most pictures to most addresses in the UK Mainland, some exclusions apply.

Orders below £49.00 will cost £4.95 to deliver. Orders above £49.00 but below £100.00 will be charged at £19.95 for delivery. Orders over £100.00 in value will be delivered free of charge. 

Free pickup is available at any of our stores. Please choose this option at checkout.

Restrictions

With the exception of the Mini Gallery products we cannot deliver pictures containing glass to the Islands or the following counties:

Ross & Cromarty, Caithness and Sutherland.

This applies to the entire Liquid Art range. In many other cases we can replace sheet glass with safety glass (perspex), in order to ship to the above counties and offshore. Please call or email for confirmation.

Courier Delivery Service

Please be aware that delivery by courier is to your front door. It is up to you to ensure that (particularly in the case of heavier items), you are able to move the goods from your doorstep into your house.

No claims will be accepted for inconvenience, loss etc. caused by unexpected or unavoidable delays in delivery (see Delivery Times)

Delivery Times

Art and Pictures

Delivery times are approximate, and will be shown when browsing each individual picture, this is normally around 2 - 3 weeks from when payment in full is received.

Delivery times are Monday to Friday between 9am and 6pm. No morning or afternoon deliveries can be specified. You will be advised in advance if we cannot meet the delivery schedule.

All products

All delivery dates and times quoted are approximate as we use third party courier companies. While we make every effort to accommodate customer requests, no guarantee of time can be given.

All delivery costs quoted are for delivery to the UK mainland only.

IMPORTANT – ON RECEIVING YOUR GOODS

Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as *goods unchecked*

If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED BOXES. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.

Fauty goods must be notified within 24 hours of receipt.

Returns


All products sold on our website are, by definition, 'Bespoke' and as such, return of goods are at the discretion of the seller.

WE RECOMMEND YOU KEEP THE ORIGINAL PACKING/BOXES THAT YOUR PRODUCT ARRIVED IN. WE CANNOT ACCEPT A RETURN IF THE PICTURE IS NOT SAFELY AND SECURELY PACKAGED IN THE ORIGINAL PACKAGING.

If The Gallery accepts a return, it is the responsibility of the customer to return the goods back to us “as new”. Returns are to: The Gallery, L4/9, Buchanan Galleries, 220, Buchanan Street, Glasgow G1 2FF.

In exchange for returned goods The Gallery will offer an alternative product, or issue a credit note, redeemable upto one year from date of return.

These terms and conditions do not affect your statutory rights.

PLEASE NOTE THIS RETURN POLICY IS ONLY APPLICABLE TO ON-LINE ORDERS - WHICH FALL UNDER THE CUSTOMER CONTRACTS (FORMERLY DISTANCE SELLING) REGULATIONS - AND NOT TO ORDERS PLACED IN-STORE. PLEASE CONSULT THE RETURNS POLICY DISPLAYED IN OUR SHOPS OR STANDS FOR IN-STORE ORDERS .